Brand correction process
If you are a brand owner, manufacturer, or authorized representative of a product on Sniff and you believe any factual information is materially inaccurate, you may submit a correction request.
What happens after you submit
We acknowledge every submission within 48 hours. Within 14 days we provide a written determination, which is one of:
- Correct the information and update the score where applicable
- Annotate the page with the dispute, with both positions visible
- Decline with written reasons, referencing the sources we relied on
Submitting a correction does not waive any legal right held by the brand or by Sniff. Sniff's documented good-faith engagement with this process is admissible in any subsequent legal proceeding.
What to include
- Specific product (URL or UPC)
- Exact claim that is incorrect (quote the text from Sniff)
- Source for the correct information (manufacturer label image, official product page, third-party lab report)
- Your role and contact info
Submit a correction
Email [email protected] with the details above.
Or, if you'd rather use a form, we're building one. For now email is faster.
For end users
If you're not a brand representative but you've spotted an obvious error (a typo, a clearly-wrong ingredient, a product showing the wrong image), email [email protected]. We read every message and fix what we can.